Refund policy

Last updated: May 15, 2026

We want you to love what you bring home. If something isn't right, we'll make it right.

Returns

You can return most items within 30 days of delivery for a refund. Items must be in original condition — unused, unwashed, and in their original packaging.

Non-returnable items

For hygiene and safety reasons, the following are final sale and can't be returned:

Bath mats and bathroom textiles once used
Custom or personalized items
Gift cards

Damaged or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with photos. We'll send a replacement or full refund, and the return shipping is on us.

How to start a return

Email aetheros.odyssey@gmail.com with your order number and the item you'd like to return. We'll respond within 1-2 business days with return instructions.

Return shipping

For non-defective returns, customers cover return shipping. We recommend using a tracked shipping service — we can't issue refunds for returns lost in transit.

Refunds

Once we receive and inspect the returned item, refunds are issued to your original payment method within 5-7 business days. Depending on your bank, it may take an additional 3-5 business days to appear on your statement.

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, place a new order and return the original for a refund.

Cancellations

If you'd like to cancel an order, email us within 4 hours of placing it. After that, we may have already started processing and won't be able to cancel.